GENERAL TERMS AND CONDITIONS
EFFECTIVE FROM 01.04.2021
(In the event of an amendment to these GTC, the provisions not affected by the amendment shall remain in force with unchanged content.)
These General Terms and Conditions (hereinafter GTC) contain the rights and obligations of ANDA Budapest Kft. (hereinafter Company) and the Customer (hereinafter Customer) using the online commercial and store (offline) commercial services provided by it (collectively the Parties).
The scope of the GTC extends to commercial activities performed on the innoconcept.hu webshop (hereinafter Webshop), as well as to all commercial legal transactions that take place in the Company's showroom or through other channels (eg telephone, e-mail). For the purposes of the GTC, the Contract means contracts concluded both in person and on the web store, as well as by e-mail and telephone.
If you wish to be a customer of the Company or an active user of the Webshop, please read the GTC carefully and use our services only if you agree with all its points and consider it binding on you. This document will not be registered, it will be concluded in advance only in electronic form, it cannot be retrieved later, it does not refer to a code of conduct.
The current and valid GTC are continuously available in the innoconcept.hu webshop, as well as in our showrooms.
In case of any questions related to the operation of the Webshop, the Company's ordering and delivery process, we are at your disposal at the given contact details.
COMPANY AND SERVICE PROVIDER
Company name: ANDA Budapest Kft.
Company registration number: 01-09-679472
Tax number: 11846655-2-43
Led by: Fővárosi Törvényszék Cégbírósága
Registered office: 1124 Budapest, Vércse u. 7.
Business address: 1095 Budapest, Boráros tér 7. Duna Ház, 1. emelet
Contact persons: Kollin András, senior officials
- + 36 20 944 60 60 | during opening hours
- Warehouse: +36 70 369 26 10 | during opening hours
- Opening hours: Mon-Fri 10-18, Sat 10-15
- Warranty administration, warranty claim, notice of withdrawal:: email@example.com
WEB STORE DOMAIN AND STORAGE SERVICE PROVIDER INFORMATION
Company name: MediaCenter Hungary Kft.
Headquarters: 6000 Kecskemét, Sosztakovics u. 3. II / 6
Company registration number: 03-09-114492
Tax number: 13922546-2-03
Hosting provider and operation:
Company name 7even Online Ügynökség Korlátolt Felelősségű Társaság
Head office: 1113 Budapest, Bartók Béla út 152. H. ép.
Company registration number: 01-09-338158
Tax number: 26667261-2-43
RANGE OF PRODUCTS AND SERVICES AVAILABLE FOR PURCHASE
- Lighting device
- Textile goods
- Carpet, wall and floor covering
- Planning and consulting
- Delivery, assembly
The language of the contracts concluded on the basis of these GTC is Hungarian or English, the language of use of the Webshop and the language of the orders or contracts is Hungarian or English. The Company's business is governed by Hungarian law. When using the Webshop, it is the Customer's responsibility to comply with all applicable local laws and regulations.
The Company reserves the right to unilaterally amend these GTC (especially with regard to the operation of the Webshop and the information appearing on it) with good reason, with prior general notice, with effect covering orders placed after the amendment. A good reason is a change in market conditions with regard to service fees, which makes it impossible to provide the service at the same level, or if the Customer's, the Contractor's collaborators or contractual partners fail to fulfill their substantial contractual obligations related to the provision of services under these GTC.
The Company shall endeavour to ensure uninterrupted availability of the Webshop and its customer management system (hereinafter CRM), however, reserves the right to suspend their operation in whole or in part or to temporarily restrict its services for good reasons (especially in the event of a significant change in technical conditions).
If any provision of these GTC is invalid, illegal or unenforceable under Hungarian law, all other provisions of these GTC shall remain in full force and effect, and the provision that is invalid, illegal or unenforceable shall be separated from these GTC (as long as it is invalid, illegal or unenforceable). If any provision of the GTC is deemed to be partially, or only to a certain extent invalid, illegal or unenforceable, the GTC shall remain in full force and effect with respect to the part of the GTC that is not considered invalid, illegal or unenforceable. The Parties shall make all reasonable efforts to replace a provision declared invalid, unlawful or unenforceable (separated) with a valid, lawful and enforceable provision whose legal effect corresponds as closely as possible to the intended effect of the separated provision.
By accepting the GTC, the Customer agrees that the Company may perform all administration and provide information related to the Order electronically.
By placing an order in the Webshop and placing an order / purchase in the showroom, each Customer declares that he accepts the business rules of the store described in these GTC and is aware of the ordering process.
Images and text displayed on the Company's social media pages, provided digitally, or on its Webshop are the property of the Company or are used with the approval of the Company's partners and suppliers. Company has the right to act against unauthorized users of the content.
Images on the Webshop, in catalogues, or at manufacturer's image databases are illustrations, they depend on the display device, the printing process, and their quality, therefore they may differ from reality. In addition, some of the products sold by the Company are unique, handmade handicraft products. Based on these, if several products are made of the same type, there is no guarantee that they are completely identical to each other, there may be a small, inconspicuous difference between two products made on the basis of the same designs. For this reason, the products shown in the digital and printed images may differ slightly, not significantly, from the product delivered to Customer during the fulfillment of the order. Please validate your order accordingly. Minor discrepancies do not constitute non-contractual performance of the Company, therefore no warranty, guarantee or legal consequences of breach of contract can be enforced.
In the case of natural materials (wood, marble, leather), colour differences can be expected, especially compared to the sample selected in the Company's store, or between the individual elements of the furniture. The standards allow for certain tolerances, and if the discrepancy is within that, the colour discrepancies do not constitute a valid claim under our warranty. These product-specific characteristics result from the character, material, or manufacturing process of the product and cannot be influenced by the Company.
Please make an informed decision; Before buying, find out about the features of the furniture on our website, on the website of our manufacturers, or ask for help from our expert staff. In particular, we draw your attention to the information on the intended use detailed in the "WARRANTY, GUARANTEE AND WITHRAWAL" section of these GTC.
The Company shall not be liable, despite its diligence and / or due to a fault in the system, for a price that is incorrectly displayed in a way that is recognizable to anyone, or for a manifestly incorrect price that differs significantly from the well-known price of the product. In such cases, the Company is not obliged to provide the product at the price incorrectly indicated on the interface of the Webshop. In the event of an incorrectly quoted price, the Company will offer the option to purchase the product at a fair price after or prior to confirmation of the order, in the possession of which the Customer may decide whether or not to order the product at a fair price.
The prices advertised in the Webshop may differ from the prices offered in the store and through other channels, and the Company is also entitled to set individual project prices.
The individual actions of the Company's manufacturers and partners, and the actions of other traders (domestic or foreign) do not necessarily affect the Company's pricing. The Customer has no right to withdraw from the submitted, validated order with this reference, to demand its modification.
PRODUCTS FOR ORRDER AND PURCHASE
The Company distinguishes between In-Stock Products, Orderable but Out-of-Stock Products, Orderable Only in Person Products, and Showroom Models.
1/ STANDARD PRODUCTS IN STOCK
These are available from the Company's Hungarian inventory at the time of purchase and the Company can deliver these products to the Customer immediately after administrating the purchase.
2/ PRODUCTS FOR ORDER BUT NOT IN STOCK
These products are not in stock at the time of purchase, but can be obtained from the manufacturer or distributor if required. The expected order time varies from manufacturer to manufacturer: the Company indicates this on the Webshop in the product description, and in the showroom order on the Order Form next to the product manufacturer's name (for example, w4-6 = 4-6 weeks).
3/ PRODUCTS ONLY FOR ORDER IN PERSON
For some products, it would be very difficult to enter the product parameters required for ordering on the Webshop, so you can only send a quotation form for these products on the web, do not put them in the cart. These products can only be ordered after a personal consultation by e-mail, telephone or other digital channels.
The actual delivery time may differ from the generally valid delivery time for the given manufacturer - which is indicated on the Webshop in the product description and on the Order Form next to the manufacturer's name: eg: w4-6 = 4-6 weeks - due to temporary shortage of the manufacturer's stock, lack of capacity, external logistics disruption, or domestic and foreign restrictions imposed due to the uncertain public health and epidemic situation. In addition, delivery times are delayed as a result of factory shutdowns, usually 4 weeks in summer (July / August) and winter (December / January), which are typical of most manufacturers. By validating the order, the Customer acknowledges that he is obliged to maintain his order in the event of a possible delivery delay, and no claim for damages can be made against the Company under any claim in connection with the delivery delay imputable to the manufacturer.
Please always inquire about the current availability of showroom models in advance at the Company's contact information. These models can only be purchased after a personal viewing, once the interested party is convinced of their condition. Their delivery is a matter of a separate agreement; we are not able to provide home delivery for all products, given that their original, damage-free packaging is not always possible or not possible with standard delivery methods.
Small showroom furniture and accessories, which are delivered by the Customer himself, are packed with a transparent foil at the agreed time, in order to protect the product from gentle scratches during transport. Please indicate any packaging requirements in advance.
Showroom models do not qualify as new consumer durables under certain sections of Government Decree 151/2003.
purchasing in the webshop
The sales contract for the products placed in the cart is concluded between the Company and the Customer after the processing of the data filled in by the Customer on the basis of the Order Form sent by the Company and under the conditions of these GTC.
Orders placed on the Webshop are therefore processed in two stages.
- The Company will send an automatic confirmation of the order submission (purchase offer) by e-mail. This automatically generated e-mail does not qualify as an order confirmation, it only confirms the fact that the order has been received.
- A sales contract is concluded between the Company and the Customer in connection with an order placed on the Webshop when the Company sends the Customer an e-mail confirming the order (Order Form) (typically within 1 business day) and the obligation to validate the order (eg advance payment) is fulfilled. Until that date, no representations or actions of either the Customer or the Company shall be construed as an offer or acceptance thereof.
The automatic e-mail confirmation of the order submission therefore only proves the receipt of the order submission and not its acceptance, ie not the conclusion of the contract between the parties. The contract for the sale of the ordered products is concluded between the parties when the Company informs the Customer by e-mail about the orderability, feasibility, delivery to the carrier or, in case of products subject to advance payment, upon receipt of the Order Form from the Company's CRM system. If the Order Form is not received within 2 working days of sending it to the Customer, the Customer is released from the obligation of the offer.
If the Company is unable to fulfill the order with the conditions according to these GTC due to some unavoidable reason, it shall notify the Customer by e-mail as soon as possible after the automatic confirmation. Unfortunately, rarely, but the manufacturer may no longer be able to fulfill the order with the specified conditions. The availability of the products can only be checked by the Company when processing the order.
The rules of the contract between absentees apply to these GTC only in the case of an order placed at the Webshop on the InnoConcept.hu website.
In other cases, the Customer has the opportunity to view the product or product sample, material sample in the showroom in person, so orders placed by telephone, e-mail or letter after such viewing are considered to be orders placed in the Company's showroom.
THE PROCESS OF PURCHASING IN THE WEBSHOP
You can purchase at the Webshop as a guest or as a registered customer. The purchase is not subject to registration, but there are several benefits to registering / logging in; your purchase will be faster, you can even enter multiple delivery addresses, your orders will be trackable, you can use the wish list, view your saved cart. You can change your user account information at any time in the future.
Once you have selected the product you want to buy, click on the "add to cart" button next to the product. Then you can see which products are in your cart by clicking on the CART icon in the header of the page, you can change the quantities here or delete them, then you can order in the CHECKOUT menu (also by clicking on the cart icon in the header), ie finalize your order. Here you need to enter all shipping and billing information and choose from our payment methods.
It is very important that the order details are filled in accurately. On the “CHECKOUT” page, before finalizing the order, the website offers the possibility to check / modify the order. Please review your order carefully before finalizing.
Some products cannot be added to the cart (see PRODUCTS ONLY FOR ORDER IN PERSON), for these products you can request additional information from our staff by submitting an online form.
The confirmation will include the order ID, which can be referenced for any administration related to the order. If you have filled in the order incorrectly and did not enter your e-mail address correctly, we will not be able to confirm or fulfill your order. We are not responsible for any inconveniences or damages resulting from incorrect completion of the order.
ORDERS MADE IN PERSON, OR BY EMAIL, PHONE OR OTHER DIGITAL MESSAGE AFTER PERSONAL APPOINTMENT
In the case of purchases in the business premises / showroom, the contract is concluded locally based on the joint personal presence of the parties after sending the Order Form issued and digitally sent by the Company by paying an advance payment or full purchase amount or signing the document on paper.
This Order cannot be considered as a contract concluded in absentia, so the conditions of withdrawal do not apply to it, the Customer who qualifies as a Customer does not have the right of withdrawal in this case.
INFORMATION REQUIRED FOR THE CONCLUSION OF THE CONTRACT
In order to conclude the contract, the Customer must provide the following information to the Company:
- Name of the contact person,
- Customer's name (if different from the contact person),
- Contact details (telephone number, e-mail address),
- Billing name, address (in the case of a company account, company name, registered office and tax number,
- Delivery method,
- In case of home delivery, delivery address (can be specified later),
- Payment method.
The Customer is obliged to pay attention to the accuracy of the provided data, as the further administrative (invoicing) and delivery processes will be performed on this basis. The Company shall not be liable for any delivery delays, other problems, additional costs or errors that can be traced back to data provided incorrectly and / or inaccurately or incompletely / illegibly by the Customer. The Customer may request the modification of the incorrectly entered data at the given contact details.
checking the order
Please note that in the case of purchases both on the Webshop and in person (or in an equivalent manner through another channel), by signing the Order Form or paying the advance / order amount on the basis thereof, the Customer accepts the conditions described in these GTC and at the same time certifies that he has checked the description of the products detailed in this order (colour code, size, upholstery, type, etc.) and accepts them unconditionally. The Order will be initiated by the Company to the manufacturer based on these parameters, it will not be liable for any resulting errors, no claim can be enforced.
PRICES, PAYMENT TERMS
The product prices indicated on the Webshop and the Order Form are in HUF (or in EUR on the English language Webshop) and the prices include VAT, as the Company is a taxable person according to the Hungarian VAT Act.
In case the customer decides to pay in EUR, the price will be determined by the parties and set in the order. When ordering from the Webshop, the EUR price indicated in the automatically generated order confirmation is valid. When ordering through other channels, the current rate of MNB (Hungarian National Bank) on the day of the prepayment invoice is effective. The parties acknowledge that the Order will then be fully settled at this exchange rate, regardless of whether the exchange rate changes upon receipt of the product. In some cases, the setting of exchange rate may vary: before signing the contract, the parties can fix the purchase rate as set in the original offer.
The Company reserves the right to change the prices of the products that can be ordered on the Webshop, provided that the change takes effect at the same time as it appears on the Webshop. The amendment must not adversely affect the purchase price of the products already ordered. In the event of a price decrease in the period between the order and the receipt of the product, the Company will not refund any money. In some cases, the prices and promotions in the Webshop are only valid for orders placed there, and this also applies backwards and applies to orders placed in the store through various channels.
In addition to the price of the products, the Customer must also pay a delivery fee and an hourly installation fee if he has ordered this service. The delivery fee includes the cost of packaging and shipping, as well as, in the case of assembly, the assembly of the product and the subsequent removal of the waste generated.
The Company indicates the expected delivery cost in these GTC, as well as provide a delivery fee calculation when purchasing at the Webshop. For all products, it is possible to collect them in person free of charge in a showroom or warehouse in Budapest, after prior appointment.
Basically, the Customer can order / purchase two types of products, and the purchase of certain products is subject to the payment of at least a 50% advance payment.
These products are goods in stock that can be purchased immediately. The Customer can purchase these products both as a registered customer or as an unregistered guest customer on the Webshop.
When purchasing products belonging to the STANDARD delivery category, payment can be made by:
- Bank Transfer.
- Cash on delivery - This option is only available if the product is of low value, typically delivered by a courier service, not subject to an advance payment and not a showroom product.
- In the Company's showroom with cash.
Orders can usually be fulfilled by the Company within 2-5 working days after the receipt and payment of the product, on working days during working hours, in case of home delivery with the help of DPD or other courier service.
In order to complete the payment, the Company will send the electronic pro forma invoice or invoice from its electronic invoicing system to the e-mail address provided by the customer. The pro forma invoice / invoice contains the bank account details required to make the payment. If a pro forma invoice has been sent, after receiving and administering the payment, the Company will also send the invoice.
LARGE OR CUSTOM MADE PRODUCTS (PRIMARY)
These products are mainly furniture and accessories that are not available in stock, are only manufactured to the order of the Customer and / or are specifically ordered for the Customer, which can also be ordered both as a registered customer or as a guest customer without registration.
When purchasing products that are manufactured to order or arrive on order, the Company validates the order if at least a 50% advance payment is made. In case of advance payment, the order confirmation e-mail informs about the terms of payment and the amount to be paid.
Upon receipt of the advance payment to the Company's bank account or upon personal payment - depending on which payment method you choose - an electronic invoice is issued with the description "advance payment" to the specified billing address as proof of receipt of the payment. This amount will be automatically deducted from the final invoice. The original invoices will be sent by the Company by e-mail. The Customer will be notified of the receipt of the advance payment in a status e-mail (Advance paid). The Customer shall settle the amount of the arrears with the same method of payment that he has chosen to pay the advance, unless otherwise provided.
Although not preferred by the Company, it is possible to pay the full amount when ordering.
When purchasing showroom furniture, not only an advance payment but also the full amount is required to validate the order.
If you choose bank transfer as the payment method (preferred), you can make the transfer to the account number indicated on the Order Form and on the proforma invoice (in case of arrears, on the invoice). The amount is considered paid when it is credited to the bank account of the bank holding the Company's bank account. After crediting the amount, the Company will start ordering / manufacturing the product or arrange for its delivery according to the chosen delivery method.
Please complete your bank transfer within the payment deadline agreed with the Company. If the price of the product is not credited to the above bank account of the Company within this period, the Company will consider this as a withdrawal / cancellation of the order by the Customer and will place the order in “cancelled” status. It is important that you include your order ID in the comment, which will be sent in the confirmation email to the e-mail address provided after placing your order. The payment deadline is 5 business days by default, which can vary as follows:
- Előlegfizetés esetén a Megrendelés érvényesítésének feltétele az előleg összegének Vállalat bankszámlájára történő beérkezése, így minél hamarabb teljesül a befizetés, annál hamarabb indul el a rendelési folyamat
- Hátralék fizetés esetén a standard fizetési határidő 5 munkanap, de a termék átvételének/átadásának feltétele a hátralék összegének kifizetése.
- In case of prepayment, the condition for validating the Order is the receipt of the advance amount to the Company's bank account, so the sooner the payment is made, the sooner the ordering process starts.
- In case of arrears payment, the standard payment deadline is 5 working days, but the condition for receiving / delivering the product is the payment of the amount of arrears.
The Customer can make the bank transfer to the following accounts:
A banki utalást a Vásárló az alábbi számlákra teljesítheti:
- Bank neve: K&H Bank
- SWIFT: OKHBHUHB
- IBAN: HU97 10201006-50054592-00000000
- Foreign currency account (EUR): HU17 10402166-49554951-51491028
In case of a foreign currency transfer, please complete the transfer to the foreign currency account in order not to incur extra bank charges for the transaction. In the event of failure to do so, the conversion cost shall be borne by the Customer.
Cash on delivery is only possible for some (standard) products in stock ordered in the Webshop, if this option is offered by the system after placing the product in the shopping cart and the Company confirms this at the same time as confirming the order. Company reserves the right to specify a different payment method in the Order Confirmation to validate the order.
CASH ON DELIVERY (COD)
Cash on delivery is only possible for some (standard) products in stock ordered in the Webshop, if this option is offered by the system after placing the product in the shopping cart and the Company confirms this at the same time as confirming the order. Company reserves the right to specify a different payment method in the Order Confirmation to validate the order.
TERMS OF DELIVERY AND OTHER SERVICES
The sale price includes the delivery of the product(s) to the Company’s warehouse or showroom in Budapest (1033 Budapest, Bogdáni út 1.), if the home delivery fee has not been indicated on the Order Form. The Company undertakes both transportation and assembly services; the staff of the store can provide information about this fee, or you can find out in this GTC.
On the Webshop, the products are divided into two delivery groups:
- there are products which, due to their size, can be delivered by courier,
- and there are some products that can be delivered by a furniture transporter.
The latter will be delivered abroad by the Company only by prior arrangement, on the basis of an individual offer. The prices given on the Webshop are gross consumer prices, without home delivery costs. The expected delivery cost is also indicated by the Company on the data sheets of all products and / or can be calculated at the cart, and / or the employees of the Company can give an accurate offer based on the tariffs included in these GTC. For all products, it is possible to collect them in person in the Budapest store or in the warehouse at the same location, after prior appointment.
Furniture delivery prices apply to weekday delivery, the delivery fee for weekend and after working hours (8-18h) is the basic fee + 30%, unless otherwise agreed.
The condition for delivery is the provision of the delivery area:
- safe access to the location suitable for furniture transport
- providing a clean, moisture- and dust-free room for storing furniture
- providing a room of sufficient size for the safe storage of furniture
DEADLINES FOR COLLECTING THE ORDER IN PERSON AND ARREARS PAYMENT, AND CONSEQUENCES OF THEIR FAILURE
The Company will notify the Customer of the payment of the arrears by e-mail as soon as possible and send him an invoice. The Customer is obliged to pay this amount until the receipt of the goods, but no later than within 5 working days from the issuance of the invoice.
If the Customer does not request home delivery, he is obliged to collect the ordered goods from the Company's warehouse or showroom and pay the arrears within 7 working days from the receipt / notification of the goods. In case of home delivery, the delivery must be ensured within 7 working days, in case of group delivery within 10 working days.
The only exception to this is if the Customer has indicated at the time of the order from which date, he can receive the goods, and this has been recorded by the Parties on the Order Form (included in the contract). In such a case, the time limit for receipt shall be calculated from that fixed date.
From the 8th working day following the notification until the full arrears are settled and the product is received, the Customer is obliged to pay a daily storage fee of HUF 500 per product package. The reason for this is that the Company has a limited storage capacity, which, if exhausted in the event of a delay by the Customer, can only use additional storage space for an additional storage fee.
The Company is entitled to set off its claim for the penalty against any claim of the Customer, or to deduct the amount of the penalty from the amounts already paid, which shall also apply if the Customer exercises the right of withdrawal.
If the Customer has not made any payment for the product and does not collect the product by the 8th day from the notification, the contract will be automatically terminated.
If the Customer has paid an advance or the full amount, but does not collect the product, the Company is entitled to enforce its claim for the above penalty against the amount paid by the Customer on a daily basis. In the event that the amount of the penalty reaches the amount paid by the Customer, the contract is automatically terminated, and the Company has no obligation to repay to the Customer.
The Company may waive or reduce the amount of the Customer's penalty payment obligation in its own competence - in individual cases.
FREE COLLECTION OF GOODS AT THE WAREHOUSE OR IN THE SHOWROOM
The Customer has the opportunity to pick up the ordered product(s) in the Company's showroom or, depending on the weight and size, in the warehouse at the same address as the showroom, for a prior bank transfer or on-site cash payment.
The Company will also notify the Customer by e-mail (sometimes by phone) about the preparation and possibility of collecting the products. The processing time is usually 1-2 working days after the arrival of the goods in the Hungarian warehouse and / or 1-2 working days from the validation of the order in case of products in stock.
In case of personal collection, a prior appointment is required in all cases.
- Warehouse: 1033 Budapest, Bogdáni út 1.
- It is possible to pick up smaller items in the Innoshop showroom: 1095 Budapest, Boráros tér 7. Duna Ház, 1st floor
- Collecting goods only by appointment: +36 70 369 26 10 | during opening hours
SHIPPING IN HUNGARY
The smaller products are delivered by the DPD courier service in Hungary:
- the delivery fee is HUF 3.500 Ft / package
The DPD courier service delivers its packages in all cities and towns in Hungary from Monday to Friday, during working hours, usually the day after the pick-up. For carpets up to 2 x 3 m, DPD courier service delivers according to the specified fees.
Over 50 kgs, the courier service does not deliver, in which case the Company will provide an individual delivery price. If you purchase more than one product, the courier service fee or even the method of delivery may change if it does not fit into the transportable package parameters specified by DPD. The Customer will be informed about this upon confirmation of the order.
Products are usually shipped the next business day after the pickup at the Company’s warehouse. Dispatch will take place within 1-3 working days of receipt of the goods / payment of the arrears.
DPD will attempt to deliver the product(s) to the Customer twice. If the first delivery attempt is unsuccessful, DPD will retry the next day. If the second delivery attempt also fails, DPD will return the package to the Company’s warehouse.
When receiving the goods, please always check the integrity of the package (in the presence of the courier!). If the package was damaged in transit, a damage assessment form needs to be included in the parcel. In this case, or if the package is damaged and there is no report, please contact the DPD courier service to file a complaint. The Company cannot take any responsibility for any damage that may occur during delivery by a courier service. However, in case of any problems or questions, please call our customer service and we will try to help.
Despite our / manufacturer's careful packaging, your product(s) may be damaged during delivery. We can only assert our claim for damages to the courier company if we notify them within 48 hours of the delivery. Therefore, we ask that you check the contents of your package item by item within 48 hours of receiving them, as we can accept a report of possible damage so far.
If a product or any part of it is damaged upon receipt, please notify our Company within 3 working days at the indicated contact details. After 3 working days of receiving the goods, we will not be able to accept a warranty claim for product damage.
If the Customer gives an incorrect delivery address in the order or is not present at the delivery location at the indicated time frame and thus delivery is impossible, the Company shall not be liable for non-performance. In this case, the Company will notify the Customer of this fact by e-mail within 5 working days and will ask him to provide the correct delivery address. If the Customer provides the correct address and requests re-delivery, this is possible if the following conditions are met: (a) in case of a previous bank transfer, the Customer transfers the cost of re-delivery at the same time as the reply letter, (b) in case of a previous cash on delivery, the Customer pays the purchase price and the double delivery fee (1x cash on delivery fee + 1x transfer delivery fee) by bank transfer at the same time as the reply letter instead of cash on delivery. The purchased product will be handed over to the carrier within 5 working days from the payment of the above amounts (the fee for the second delivery, or the purchase price and the fee for the double delivery).
If the Customer (a) does not respond to the Company's request within 5 working days, or (b) does not request re-delivery, or (c) does not pay the required amount within the above deadline, immediately after deduction of shipping costs, but no later than 30 days from the return of the package, we will refund the part of the purchase price already paid, reduced by a penalty, to the Customer. In this case, the Company has no further performance or payment obligations to the Customer.
Orders placed in our webshop are only fulfilled within the EU and typically only products that can be delivered by DPD courier service can be ordered abroad.
Austria, Slovakia, Croatia, Slovenia
EUR 16 / HUF 5.800
Germany, Czech Republik, Poland, Romania
EUR 21 / HUF 7.700
Belgium, the Netherlands, Lithuania
EUR 21 / HUF 7.700
Denmark, France, Bulgaria, Estonia, Latvia, Sweden, Italy, Luxembourg , Ireland
EUR 29 / HUF 10.600
Spain, Finnland, Greece*, Portugal
EUR 44 / HUF 16.100
* Please not that there is an extra charge delivering your items to Crete (5 EUR) and to other Greek islands (EUR 13)
SHIPPING OF LARGE PRODUCTS (FURNITURE)
home delivery in hungary
Large products are delivered in Hungary by a contracted furniture transporter. This service is performed by prior appointment at a time convenient to the Customer. Home delivery charges vary by zone.
· ZONE 1: Budapest – 18.900 Ft + VAT (24.000 Ft incl. VAT)
· ZONE 2: Pest County – 22.900 Ft + VAT (29.000 Ft incl. VAT)
· ZONE 3: zip codes between 2300 and 9999 – from 24.800 Ft + VAT to 52.600 Ft + VAT (the exact fee can be seen in the cart after the zip code is provided)
RECEIVING THE PRODUCTS
The completeness of the goods (package number) and the integrity of the packaging must be certified upon delivery and / or if any defects or damage are found, it must be recorded on the receipt. The Customer may change the delivery address afterwards, even before delivery, in which case he must pay the difference in the delivery fee resulting from the change of address.
The Company cannot determine the exact time of delivery within a day in advance. Our staff will notify the Customer of the expected time of arrival as soon as possible before arrival. If the Customer does not stay at the given delivery address despite the mutually agreed delivery date, or the place of delivery is not suitable for the delivery of the furniture (for example, a construction site that is not safely accessible), the Customer is obliged to reimburse the resulting loss.
If a product or any part of it is damaged, please notify our Company within 3 working days at the indicated contact details (firstname.lastname@example.org). After 3 business days of receipt, we will not be able to accept a product damage report.
We typically only deliver products that can be delivered abroad - within the EU - by DPD courier service, so before placing your order, please make sure that the product can be delivered to the chosen country or contact us at our contact details so that we can send you a unique offer.
If the Customer so requests, the Company will also assemble the ordered and delivered furniture. The Company cannot be held liable for damages resulting from improper assembly by the Customer, therefore we recommend ordering professional assembly for furniture that is more difficult to assemble.
- Installation fee: 10.000 Ft + VAT / hour (for every half hour started 6.000 Ft + VAT)
The installation fee is typically based on a preliminary estimate, and usually paid together with the arrears. Please notify us of your installation request before the arrival of the goods. In the case of larger projects, the Company may deviate from this tariff, set a daily fee or other hourly fee, which includes not only installation services, but also, if necessary, a project management fee.
WORK AREA PROVISION
In case of furniture assembly service, the Customer is obliged to provide a work area suitable for assembling furniture:
- clean, dust-free environment
- lighting (corresponding to daylight)
- the size of the work area should be suitable for assembling larger furniture
- work environment free from other "professions" (representatives of other professions may not work in the room in parallel, hindering assembly work)
- even, smooth, horizontal / vertical wall and floor surface depending on the installed furniture.
If the work area does not prove to be suitable for assembling furniture at the time of the agreed disembarkation and this is revealed on the spot, the resulting additional costs shall be paid by the Customer to the Company.
WEEKEND AND OFF-HOUR ASSEMBLY
The installation fee is an ordinary tariff, in case of a need to work beyond weekends and working hours (8-18h), the fee is the basic fee + 30% surcharge.
PROTECTION OF ASSEMBLED FURNITURE
The Company leaves the assembled furniture on site without covering, ready for use. Protecting the furniture on site from damage after delivery (eg due to further construction work) is not the task and responsibility of the Company, the Customer is obliged to take care of it. The Company accepts no liability for any damage resulting from such injuries and no warranty claim can be made.
guarantee and warranty
In order to protect the Customer’s furniture and accessories, it is advisable to carefully read the User and Maintenance Guide published in the Company's Webshop and the information usually provided by the manufacturers with the product, as well as the advice on proper use recommended in these GTC.
If the product is damaged, defective, or the Customer did not receive the product he ordered, he is obliged to present the product in person or send appropriate photographs of the reasons for the objection. Thereafter, the Company provides information regarding the warranty rights and warranties related to the product. If the Company considers that the Customer is not entitled to warranty and / or guarantee rights under the GTC and the relevant legislation, or their exercise is excluded by certain circumstances not attributable to the Company, it shall inform the Customer thereof in writing.
The goods usually arrive from the manufacturer first at the Company's logistics site. Prior to delivery to the Customer, the Company will only check the integrity of the goods if the packaging was damaged during delivery. In such a case, the goods may be unpacked by the Company in its warehouse for quality control and then repackaged - these products are still considered intact. Otherwise, the Company shall not unpack the goods, except when the Customer explicitly requests it before picking the goods up themselves from the Company’s warehouse. In the latter case, the quality of the items and the complete presence of their parts must be checked by the Customer before delivery, and he must declare by signing the receipt that he has found the goods to be impeccable and faultless. Once this has been done, no subsequent complaint will be accepted.
REPORTING A CLAIM
Please file a warranty claim at email@example.com, with a precise description of the defect and documentation with photos (video if necessary).
IMPORTANT! Please note that the defect must be reported to the manufacturer in a credible manner in the documentation, as product liability rests entirely with the manufacturer. Therefore, poor quality photos or images that do not show the size or location of the defect are not suitable for warranty proceedings.
In justified cases, our staff will assess the claim on site after an appointment. In all cases, the received claim will be examined within 5 working days and the report will be sent within 5 working days. We will send a confirmation of the registration of the received warranty claim to the contact e-mail address provided when ordering within a maximum of 5 working days.
Failure to do so may be for technical reasons only - no claim has been received – in this case please make a warranty claim by phone at +36 70 369 2610 so that our staff can begin to remedy the problem immediately.
By accepting the GTC, the Customer agrees to be able to make all information related to warranty and guarantee claims and administration electronically and the Company to respond to it electronically.
QUALITY COMPLAINT REPORT
Pursuant to Decree 19/2014. (IV. 29.) NGM on the procedural rules for handling warranty and guarantee claims, the Company is obliged to draw up a report on the notified warranty or guarantee claim, in which it states:
- the name, address and statement of the Customer that he consents to the processing of the data recorded in the protocol as specified in the Decree,
- the name and purchase price of the product sold within the framework of the contract between the Parties
- the date of performance of the contract by the Company,
- the date of notification of the claim,
- a description of the claim,
- the right to be exercised by the Customer based on a warranty or guarantee claim, and
- the method of settling the warranty or guarantee claim or the reason for the rejection of the claim or the right to be enforced under it.
Furthermore, if the Company fulfills its warranty or guarantee obligations in a manner other than the right that the Customer wishes to enforce, the reason for this must be stated in the claim report.
The claim report shall contain information that in the event of a consumer dispute, the customer may also initiate the proceedings of a conciliation body operated by the county (capital) chambers of commerce and industry.
If the manufacturer / distributor (Company) is unable to declare the fulfillment of the Customer's warranty or guarantee claim at the time of notification, he must notify the Customer of his position within five working days in a verifiable manner, including the reason for the rejection.
In the event of faulty performance of the Company, the Customer may assert a guarantee claim in accordance with the rules of Act V. of 2013 on the Civil Code.
The Customer may request a repair or replacement, unless it is impossible for the Company to meet the Customer’s demand, or it would incur a disproportionate additional cost to the Company compared to meeting the Customer’s other demand. If the repair or replacement has not been requested or could not be requested by the Customer, the Customer may request a proportional reduction in the price of the service, or the defect may be repaired or repaired by the Customer at the service provider's expense, or ultimately withdraw from the contract. The Customer may transfer from your chosen guarantee right to another, however, the cost of the transfer shall be borne by the Customer, unless it was justified or caused by the Company.
The Customer is obliged to report the defect immediately after its discovery, but not later than within two months from the discovery of the defect. However, beyond the limitation period of two years from the performance of the contract (1 year in the case of a legal entity Customer), the Customer may no longer exercise his guarantee rights, unless otherwise provided by law. In the case of second-hand goods, this period is one year.
There are no conditions other than the notification of the defect for the enforcement of the guarantee rights within six months from the performance of the contract, if the Customer proves that the product or service was provided by the Company. However, six months after the performance, the Buyer is obliged to prove that the defect he / she recognized was already present at the time of performance.
Based on the product defect, the Customer may request the repair or replacement of the defective product in the first stage as a product guarantee claim. A product is defective if it does not meet the quality requirements in force at the time of production or if it does not have the characteristics specified by the manufacturer.
The Customer may assert his product guarantee claim within two years from the production of the product by the manufacturer (1 year in the case of a legal entity customer). Upon expiry of this period, he shall lose this entitlement. The Customer may only exercise the product guarantee claim against the manufacturer or distributor of the product. The defect of the product must be proven by the Customer in the event of a product guarantee claim.
Due to the same defect, the supply guarantee and product guarantee claim cannot be enforced simultaneously, in parallel. However, in the event of a successful enforcement of a product guarantee claim, the Customer may enforce his or her guarantee claim against the manufacturer for the replaced product or repaired part.
A natural person Buyer (Customer) acting for purposes other than his / her independent occupation and economic activity is obliged to provide a guarantee pursuant to Government Decree 151/2003. (IX. 22.) can enforce a warranty in case of the sale of new durable consumer goods listed in Annex 1 of the Decree (eg: indoor and outdoor furniture, mattresses) and their accessories and components (hereinafter referred to as the product) If the Buyer is a legal entity, in this case the relevant provisions of the PTK shall apply.
Thus, in the case of a purchase in the Webshop, the natural person Buyer (Customer) acting for purposes other than his / her independent occupation and economic activity may withdraw from the contract without justification within 14 days from the date of receipt of the product - or even before receiving the product under the 45/2014. (II.26.) Government Decree on the detailed rules of contracts between a consumer and a business. The Customer may disclose his / her statement of withdrawal in the form specified in the appendix to these GTC or otherwise clearly stated in writing on the contact details indicated in these GTC. The Customer does not have the right of withdrawal in the case of a product that is not pre-manufactured, but made to order for the Customer. This includes all products that are not in stock and that have been manufactured with the parameters specified by the Customer (color, size, number of elements, modules, legs, etc.) at the request of the Customer.
The mandatory warranty for the durable consumer goods listed in the annex to the Government Decree is 1-2 or 3 years, if the product is used as intended, in accordance with the instructions for use and handling, and in compliance with them. The conditions for the duration of the mandatory warranty are valid only in the territory of Hungary, in the EU the mandatory warranty period according to the general directive applies. The mandatory warranty period in Hungary is determined by the actual gross purchase price of the product: 1 year - purchase price between HUF 10,000 and HUF 100,000, 2 years - purchase price between HUF 100,001 and HUF 250,000, 3 years - purchase price above HUF 250,000. When ordering, the discounted purchase price is applicable in case of a discount from the purchase price of the product, and the proportional discount for the given product in case of a discount provided for the full order value, unless otherwise stated in the product description on the order form. The warranty period is based on the purchase price actually paid on the invoice.
WARRANTY VALIDATION AND PRODUCT PASS
The rights arising from the warranty can be enforced with the warranty card, which cannot be made conditional on the return of the opened packaging of the consumer product by the Customer. In the event of failure to make the warranty card available to the Customer, the performance of the contract shall be deemed proven if the Consumer proves the proof of payment - an invoice or receipt issued on the basis of the Value Added Tax Act. In this case, the rights arising from the warranty can be enforced by proof of payment of the consideration. This warranty does not affect the consumer's statutory rights under applicable legislation in the European Union.
Some manufacturers include a Product Pass with the product. It is included in the product packaging, placed on the product by the Manufacturer or included in the product in an envelope. Please keep this Product Pass for the duration of the warranty and adhere to its contents. In certain cases, the Manufacturer may request the delivery of the Certificate or Production ID on the Product Certificate and the attached upholstery sample in order to validate the warranty. The upholstery sample is sent to the Manufacturer by the Company.
Until full payment of the purchase price, the goods remain the property of the Company. If, for any reason, the product still falls into the possession of the Customer before the full payment of the purchase price, he is liable to the Company for all damages for which no liability can be clearly established, so no other Party / Intermediate Partner / Manufacturer may not be required to reimburse it.
The Company may also provide the appropriate warranty card to the consumer electronically. An invoice submitted to the Customer electronically can be accepted as a warranty card if its content also complies with the requirements of the relevant decree regarding the warranty card. The Company is obliged to hand over the warranty card electronically no later than the day following the handover or installation of the product.
The rights arising from the warranty may be enforced by the owner of the product, provided that he qualifies as a Customer. In the event of a defect within the warranty period, if the defect is covered by the warranty, the Customer may primarily request repair or replacement. It is possible to demand an exchange in justified cases or in other cases specified by law; disproportionate, insignificant error or significant additional cost, full replacement cannot be requested. If these claims cannot be met, you may, in the second stage, request a proportionate reduction in the purchase price, or (by prior agreement) correct the defect at the Company’s expense or have it repaired by someone else. Withdrawal from the contract is possible if the Company / Manufacturer has not undertaken the repair or replacement, or if it is unable to fulfill this obligation in the manner specified by law, or if the Consumer's interest in repair or replacement has ceased, or if the Manufacturer / Company has not complied with the remedy in a manner that is in the best interests of the Consumer. There is no room for withdrawal due to a minor error. Furthermore, the warranty is not affected by the fact that the Company has served the Customer from its warehouse or from a direct manufacturer's order.
In connection with defective performance, the Customer may only claim compensation if the defective product has caused him personal or material damage. In this case, the burden of proof lies with the Customer; both in terms of the extent of the damage and the causal links. In addition, the injured party there is also an obligation to compensate: the Customer must do everything he can to reduce the damage or to prevent or eliminate the occurrence of the damage.
The Customer may, at his option, enforce his claim for repair directly at the Company's headquarters, at any of its premises, branches and at the repair service, which may be indicated by the Company on the warranty card.
The Customer may transfer from the chosen law to another. He shall pay the cost of the transfer to the Company, unless the Company has given a reason for the transfer or the transfer was otherwise justified. The right holder is obliged to notify the Company of the defect without delay after the discovery of the defect.
In the event of a request for repair, the Company will send the Quality Complaint Report to the Customer digitally.
If the Company believes the item cannot be repaired within 8 days, it will declare a replacement or purchase price refund with an indication of the expected date. Following the 2nd and 3rd defect claims, during the 4th defect claim, the Customer is not obliged to accept the repair, proportionate reduction of the purchase price, repair at another Company's expense or product replacement.
Repairs or replacements must be carried out within a reasonable time, considering the characteristics of the product and the intended use of the Customer, in the interests of the Customer. The Company shall endeavor to make the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Company shall inform the Customer of the expected duration of the repair or replacement. The information is provided electronically or in another way suitable to confirm receipt by the Customer. During the repair, only new parts may be installed in the product.
The warranty period does not include the part of the repair period during which the Customer cannot use the product as intended. In the event of replacement (repair) of the product or part of the product, the warranty period begins again for the replaced (repaired) product (part of the product) and for the defect that occurs as a result of the repair. The costs related to the fulfillment of the warranty obligation shall be borne by the Manufacturer / Distributor (Company). The warranty does not affect the exercise of the Customer's rights arising from law, in particular the warranty on supplies and products, as well as compensation.
In the event of a consumer dispute, the Customer may also initiate the proceedings of a conciliation body operated by the county (capital) chambers of commerce and industry.
IMPROPER USE AND OTHER REASONS FOR EXCLUDING WARRANTY CLAIMS
The Company is released from the warranty if it proves that the defect is due to improper use and / or scratches, abrasions, and other types of improper use, natural wear, lack of proper maintenance, accident, improper storage, handling, intentional damage, damage caused by an elemental or natural disaster, or damage resulting from commercial use (Company furniture is furniture for private household use) and / or damage caused by a party other than the Manufacturer.
Furthermore, the defect is not covered if the cause is after the delivery of the product to the Customer, for example if the defect is improper installation (unless it was performed by the Company or its agent in the framework of its contractual relationship with the Customer). If the product has been modified, repaired or damaged during improper use by the Customer or a third party (eg improper cleaning, etc.), as well as defects in the Warranty Card or Order Form that the Customer is aware of at the time of purchase and / or for which the Customer received a discount.
Showroom items do not qualify as new consumer durables under certain sections of Government Decree 151/2003 and are therefore excluded from the scope of the Decree.
For certain product groups, raw materials, product components, manufacturing processes, industry standards or certification equivalents (eg DGM = German Furniture Quality Association) define what constitutes a defect - in which case this must be accepted as the guideline and if the defect is within these standards, or the product has a specific rating, which determines the extent of possible wear and tear if the product is used as intended, the warranty cannot be enforced.
In the case of natural materials, there may be differences in color and pattern (leather, wood) - these materials not only show differences as raw materials, but also "age" after their production and react differently to different environmental effects (sunlight, light, humidity temperature). can also cause over time.
To avoid problems caused by environmental influences, it is important that the Customer does not place the furniture in direct sunlight or too close to a heating source. Always keep at a normal indoor temperature, as humid, dry and / or cold environments can cause damage caused by other weather conditions that cannot be blamed on the manufacturer.
Furniture must be protected from damage caused by sharp, hot, or wet objects. No claim can be made for damages resulting from these effects.
Color discrepancies can occur even when the product is handed over - not only when re-ordering - compared to the sample selected in the showroom, or between the individual elements of the furniture. The standards allow for certain tolerances and if the deviation is within, the color discrepancies do not constitute a valid claim under our warranty. These product-specific characteristics are due to the nature of the product or its manufacturing process and cannot be influenced by the Company or the Manufacturer. Over time, materials and fabrics fade and change color even if they are not exposed to direct sunlight. When an item is replaced during a warranty claim, a color difference from the old and new item is almost inevitable. This color difference will decrease over time, there is no guarantee that it will disappear completely.
Images on websites and catalogues are illustrations or depend on the display device, printing process, quality, so they may differ from reality. With reference to these, the warranty is not valid.
Glass furniture, glossy surfaces are more susceptible to scratches than matte surfaces, with improper use plastic, metal, glass, wood, stone, etc. objects, solvents may leave marks on the surface. No warranty claim can be made for these.
In particular, patches caused by liquids, various unsuitable cleaning agents, skin and hair care products, pharmaceuticals, perspiration, greases, oils other chemicals etc., are not covered by the warranty. In the case of natural materials, professional and appropriate care for the material is important.
In the case of hand-woven and certain machine-made carpets, peeling and fiber falling are due to the characteristics and nature of the product, a natural process that will decrease over time (but not disappear completely).
In the case of upholstered furniture, especially in the soft comfort versions, the upholstery or leather upholstery does not fit perfectly on the seating furniture and the upholstery adapts to the shape of the body during use. International standards allow a deviation of 30 mm, and the tolerance depends on the filling material of the furniture. Fabric and leather covers will also stretch somewhat during use. These kinds of furniture require constant maintenance: it is important to smooth out larger wrinkles by hand, and unevenness in the filling by tapping, to shake furniture items that can be removed. During the natural wear and tear of seating furniture, often change location and turn the cushions regularly where possible to ensure even wear.
In the case of modular seating or functional furniture elements, there may be differences in comfort between the different units. These differences in comfort are based on design, do not constitute a complaint.
Pillows and backrests often lose their shape due to their filling: this is a natural process; it is necessary to shake them regularly and straighten their filling material to reach their original shape.
Up to +/- 3% difference in the size of upholstered furniture can occur depending on the comfort of the upholstery and furniture, and the same tolerance applies to cabinet furniture.
Natural peeling and function, design-induced peeling: the natural characteristic of upholstery is peeling. The extent of this also depends on the material composition, the weave density and the degree of use. For furniture elements with a function (eg electronic seat depth adjustment), fluffing is inevitable over time as the materials slide on top of each other. This fluff can be easily removed with an anti-fluff razor, and fluffs do not constitute a complaint.
On some materials (especially velour, velvet and chenille), the material may polish in certain parts during use, and the fibers may be pushed down by heat and body fluids. The fiber direction of the material of each element of the furniture may be different, as a result the color may be darker or lighter, or it may differ from different points of view.
The armrests of the seating furniture have a design function on the one hand and serve to support the arm on the other: they can be loaded with the weight of the human body, but it is forbidden to jump on or sit on it, and any damages caused by this improper use, do not constitute a complaint.
There may also be minimal deviations (stains, bubbles, color differences, etc.) on the surfaces of the furniture, additional product (antiquing, varnishing, glass blowing, sintering, drying, etc.) due to the manufacturing technology.
In the case of expandable tables, the level difference of the extension according to the standards is max. It can be 1.5-2.5 mm.
Injuries, scratches, pulls and stains caused by pets: Animal hair is especially difficult to remove from furniture upholstery, so regular professional cleaning and covering of furniture with extra covers and blankets is highly recommended.
A natural feature of new furniture may be that it “smells”. This odor disappears in a few weeks / months, depending on the climate and ventilation of the room and the nature of the odor. The “typical” smell of some natural materials (wood, leather) may be retained.
It is especially important to install the furniture on an even wall / floor, only to load it with the permitted weights. During use, these deviations / overloads may result in injuries or changes to the furniture, but no warranty claim can be made for these.
If the assessment of the Customer's warranty and guarantee claim requires the obtaining of an expert opinion, the expert’s report shall include: Customer's name, address, Business name and address, Subject of inspection, Inspection fee, Fee payable, Product receipt date, Purchase date, Quality complaint receipt date, objection, Test methods, Study findings with justification, Information.
RIGHT OF WITHDRAWAL, PROCEDURE OF EXERCISE THE RIGHT OF WITHDRAWAL
CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL
- The Buyer must be a natural person who qualifies as a Customer
- A contract concluded between the Parties shall be deemed to be a contract concluded in absentia
- The product is premanufactured and not made to the order of the Consumer
- The notice of withdrawal will be sent to the Company within 14 days from the date of receipt of the product
- The product purchased must be a new, durable consumer good. Showroom models do not qualify as new consumer durables under certain sections of Government Decree 151/2003.
Thus, in the case of a purchase in the Webshop, the natural person Buyer (Customer) acting for purposes other than his / her independent occupation and economic activity may withdraw from the contract without justification within 14 days from the date of receipt of the product - or even before receiving the product under the 45/2014. (II.26.) Government Decree on the detailed rules of contracts between a consumer and a business. The Customer may disclose his / her statement of withdrawal in the form specified in the appendix to these GTC or otherwise clearly stated in writing on the contact details indicated in these GTC. The Customer does not have the right of withdrawal in the case of a product that is not pre-manufactured but made to order for the Customer. This includes all products that are not in stock and that have been manufactured with the parameters specified by the Customer (color, size, number of elements, modules, legs, etc.) at the request of the Customer.
PROCEDURE FOR WITHDRAWAL
In the event of the exercise of the right of withdrawal, the Customer shall arrange for the return of the product to the Company at his own expense. The Customer is obliged to return the product without undue delay, but in no case later than 14 (fourteen) days from the date of sending the notice of withdrawal to the Company (date of delivery of the product) to the registered office or premises indicated in these GTC or hand it over personally at the Company's registered office / site. In order to withdraw, the Customer must be able to prove the date of receipt and this date must be indicated in his statement of withdrawal.
The Customer may exercise his right of withdrawal by submitting a written, e-mailed statement by filling in the Customer Withdrawal Declaration published in these GTC. The notice of withdrawal must be sent to the e-mail address specified therein within the above deadline. The withdrawal statement must contain all data based on the Order. In the absence of these, or if for any other reason the Company is unable to identify which Order / Buyer / Product the notice of withdrawal relates to and has been submitted on time, it will not be able to accept the statement of withdrawal.
In case of withdrawal, the Customer is obliged to return the product to the Company together with the original documents in the packaging that ensures its safety and damage. The cost of return is borne by the Customer.
No later than 14 days after receipt of the electronically sent notice of withdrawal, the Company will refund the amount paid by the Customer to the Customer, provided that the returned products have been received by the Company in an undamaged condition within this period.
The Company will use a bank transfer payment method for refunds.
In the event of withdrawal, the Company is entitled to deduct from the amount to be reimbursed the damages resulting from the improper use of the product.
The refund may be withheld by the Company until the product has been returned or the Customer has proved beyond a reasonable doubt that it has been returned: the earlier of the two dates shall be considered.
COMPLAINT HANDLING PROCEDURE
In the cases specified in 18. § (1) of Act CLV of 1997 on Consumer Protection, the Customer is entitled to apply to the Conciliation Board. Name and contact details of the Conciliation Board competent according to the registered office of the Company: Budapest Conciliation Board operating next to the Budapest Chamber of Commerce and Industry (Address: 1016 Budapest, Krisztina krt. 99., Phone: 06-1-488-2131, Fax: 06-1-488- 2186, E-mail: firstname.lastname@example.org)
The aim of the Company is to fulfill all orders in the right quality, with the complete satisfaction of the Customer. If the Customer still has a complaint about the contract or its performance, he can only make a complaint in writing by e-mail to the following addresses, or orally at the following telephone number:
- By e-mail: email@example.com
- By phone: 06 70 9048833 - on working days from 10 am to 6 pm
In order to handle your complaints, you are required to provide all the information provided in the order in question, including the confirmed code number of the order, so that we can identify the performance affected by the complaint. The Company will investigate complaints received by telephone as soon as possible and inform the complainant of its position and, if possible, remedy the complaint. If the Customer does not agree with the response to his oral complaint, or the Company is unable to investigate the complaint immediately, it must be sent in writing.
In this case, we will proceed as follows, in accordance with the provisions for written complaints.
The Company will respond to the written complaint in writing within 30 days at the latest. It shall state the reasons for rejecting the complaint. He shall keep a copy of the reply for 3 years and present it to the inspection authorities on request.
If the Customer does not agree with the handling of the complaint, the Company shall immediately prepare a report of the complaint and its position on it and provide a copy to the Customer.